Refund Policy

1) Overview

ANJO LC provides subscription-based services. This Refund Policy explains when refund requests may be submitted and how refunds are handled.

2) Admin Approval Required

All refund requests are subject to review and approval. Submitting a refund request does not guarantee approval.

3) Eligibility Window

You may submit a prorated refund request within 7 days of a renewal charge (the date the payment was successfully processed).

Requests submitted after the 7-day window may be reviewed on a case-by-case basis, but are not guaranteed.

4) Prorated Refunds (How They Are Calculated)

When approved, refunds may be prorated based on the time remaining in the current billing period.

Proration is generally calculated using:

• The current billing period start and end dates, and
• The percentage of time remaining at the time the request is submitted.

Proration is an estimate and may be adjusted based on billing records, service delivery, and any prior credits or refunds.

5) Minimum Refund Threshold

Refunds are not issued where the remaining prorated refund amount is under $5.00 (or local equivalent). This avoids processing costs exceeding the refund value.

6) Non-Refundable Situations

Refunds are generally not available in the following circumstances:

• The subscription period has ended
• The charge has already been fully refunded
• The request is submitted outside the eligibility window (unless approved as an exception)
• Where required information is missing or the payment cannot be verified

7) Duplicate Charges and Billing Errors

If you believe you were charged incorrectly (duplicate charge, incorrect plan, billing error), contact us at amp@anjolc.com. Verified billing errors may be refunded or corrected, including outside the normal window when appropriate.

8) How Refunds Are Issued

Approved refunds are issued to the original payment method used at checkout. We do not issue refunds to alternative cards or bank accounts.

9) Refund Timing

Once a refund is approved and processed, it typically takes 5–10 business days for the funds to appear, depending on your bank or card issuer.

10) How to Request a Refund

To request a prorated refund:

1. Sign in to your account
2. Go to Profile → Billing
3. Select the invoice and submit a Refund Request
4. You will receive a status update after review

If you cannot access your account, email amp@anjolc.com with your organization name and the invoice date/amount.